Welcome to the Door!

Welcome to the door and thank you very much for taking on a shift! Here's what you need to know:

➔ Briefly check in with people when they want to enter the venue. Welcome them and tell them, for example, what's happening here today. Feel free to explain what kind of place this is and what the rules are. This makes people feel seen, which is generally good for the vibe.

➔ In general, anyone can enter the venue, except:
-if there's an entrance stop;
-if they give you the impression of not behaving considerately towards others or of being unable to do so, e.g., because they're very drunk;
-if they've already been banned from the premises.

➔ If you're unsure, try talking to the person. For example, ask what they're looking for here tonight, what they expect. Please try to be sensitive to any language barriers. If the person refuses to talk or reacts rudely or even violently, please deny them entry. You can also say that the event is "private" tonight.

➔ The organizer will ask for an entry stop when the venue gets too full. The door staff must enforce the entry stop, meaning: only people with a stamp can enter. It's best to check the stamps outside. The organizer will let you know when new people can be allowed in again.

Deescalation

In our experience, it's proven most effective to resolve stressful situations by de-escalating them. Please try to do this if possible and get support from everyone we're organizing with or people you trust. Proven methods:

1. Inform the organizer.
2. Ask the person causing stress to step away from the noise and crowd with you, preferably outside the door.
3. Then make it clear to the person that their evening here is over and that they won't be re-admitted. Get support, because at this point, you'll need someone at the door outside to enforce the ban.
4. If the person doesn't want to leave the premises: patience. Usually, this works with a lot of talking. If the person becomes threatening in any way, the music has to be turned off and the lights turned on until they leave.